The Customer Is Not Always Right

Nonfiction, Entertainment, Humour & Comedy, General Humour
Cover of the book The Customer Is Not Always Right by Kenneth Santana, Lulu Publishing Services
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Kenneth Santana ISBN: 9781483447964
Publisher: Lulu Publishing Services Publication: April 18, 2016
Imprint: Lulu Publishing Services Language: English
Author: Kenneth Santana
ISBN: 9781483447964
Publisher: Lulu Publishing Services
Publication: April 18, 2016
Imprint: Lulu Publishing Services
Language: English

Since the beginning of time, businesses around the world have been catering to customers’ needs and customers have been getting their way based on one important fact: they are always right. Or are they? Kenneth Santana relies on twenty-five years of experience working in the restaurant business to share advice from the trenches that will help employees deal with all aspects of the customer relationship and, in turn, help customers understand what occurs behind the scenes while dining out. Santana’s wisdom includes the reasons why it is inconvenient to ask for a table change, how to correctly order off the menu, why it is important to tip, and how to make the dreaded Black Friday experience more pleasant. Through honest feedback, Santana encourages employees and customers to emerge from what has become a very dysfunctional relationship and develop a mutually respectful connection.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Since the beginning of time, businesses around the world have been catering to customers’ needs and customers have been getting their way based on one important fact: they are always right. Or are they? Kenneth Santana relies on twenty-five years of experience working in the restaurant business to share advice from the trenches that will help employees deal with all aspects of the customer relationship and, in turn, help customers understand what occurs behind the scenes while dining out. Santana’s wisdom includes the reasons why it is inconvenient to ask for a table change, how to correctly order off the menu, why it is important to tip, and how to make the dreaded Black Friday experience more pleasant. Through honest feedback, Santana encourages employees and customers to emerge from what has become a very dysfunctional relationship and develop a mutually respectful connection.

More books from Lulu Publishing Services

Cover of the book The Devil's Jury: A Mystery Novel by Kenneth Santana
Cover of the book Consciously Create by Kenneth Santana
Cover of the book The More of Me: Poems of Life, Love and Ageing by Kenneth Santana
Cover of the book Groundhog Day In West Virginia by Kenneth Santana
Cover of the book Blue Morning River: A Poetry Collection by Kenneth Santana
Cover of the book Ali Meet Sally by Kenneth Santana
Cover of the book Worshipful Change by Kenneth Santana
Cover of the book The Man Who Won Her Heart by Kenneth Santana
Cover of the book Dream Job: Wacky Adventures of an HR Manager by Kenneth Santana
Cover of the book Colton by Kenneth Santana
Cover of the book Chasers by Kenneth Santana
Cover of the book The Burden of Mental Illness, Alcohol Use Disorder, and Underage Drinking by Kenneth Santana
Cover of the book The Wow Factor by Kenneth Santana
Cover of the book Country Boy Rides Again by Kenneth Santana
Cover of the book 7 Successful Principles for Single Mothers Raising Sons by Kenneth Santana
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy