The Customer Is Not Always Right

Nonfiction, Entertainment, Humour & Comedy, General Humour
Cover of the book The Customer Is Not Always Right by Kenneth Santana, Lulu Publishing Services
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Kenneth Santana ISBN: 9781483447964
Publisher: Lulu Publishing Services Publication: April 18, 2016
Imprint: Lulu Publishing Services Language: English
Author: Kenneth Santana
ISBN: 9781483447964
Publisher: Lulu Publishing Services
Publication: April 18, 2016
Imprint: Lulu Publishing Services
Language: English

Since the beginning of time, businesses around the world have been catering to customers’ needs and customers have been getting their way based on one important fact: they are always right. Or are they? Kenneth Santana relies on twenty-five years of experience working in the restaurant business to share advice from the trenches that will help employees deal with all aspects of the customer relationship and, in turn, help customers understand what occurs behind the scenes while dining out. Santana’s wisdom includes the reasons why it is inconvenient to ask for a table change, how to correctly order off the menu, why it is important to tip, and how to make the dreaded Black Friday experience more pleasant. Through honest feedback, Santana encourages employees and customers to emerge from what has become a very dysfunctional relationship and develop a mutually respectful connection.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Since the beginning of time, businesses around the world have been catering to customers’ needs and customers have been getting their way based on one important fact: they are always right. Or are they? Kenneth Santana relies on twenty-five years of experience working in the restaurant business to share advice from the trenches that will help employees deal with all aspects of the customer relationship and, in turn, help customers understand what occurs behind the scenes while dining out. Santana’s wisdom includes the reasons why it is inconvenient to ask for a table change, how to correctly order off the menu, why it is important to tip, and how to make the dreaded Black Friday experience more pleasant. Through honest feedback, Santana encourages employees and customers to emerge from what has become a very dysfunctional relationship and develop a mutually respectful connection.

More books from Lulu Publishing Services

Cover of the book Second Chances by Kenneth Santana
Cover of the book How Can I Help?: Suggestions for People Who Care About Someone Whose Baby Died Before Birth by Kenneth Santana
Cover of the book Land of Canaan by Kenneth Santana
Cover of the book The Tree of Becoming: A Guide to the Seven Principles of Conscious Healing and Transformation by Kenneth Santana
Cover of the book White Rose by Kenneth Santana
Cover of the book The Lee Family of Northern River Bank by Kenneth Santana
Cover of the book Selfies: A Novel by Kenneth Santana
Cover of the book Someone Like Me by Kenneth Santana
Cover of the book Life and Basketball: Life Lessons and Basketball Tips by Kenneth Santana
Cover of the book Earth's Emergence: Transcendence by Kenneth Santana
Cover of the book Prosper In God's Word by Kenneth Santana
Cover of the book What Goes Around: Stories of Love and Karma by Kenneth Santana
Cover of the book The Journey by Kenneth Santana
Cover of the book Only the Soul Knows: You Can Only Live Life Forward by Kenneth Santana
Cover of the book London Red by Kenneth Santana
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy