Dealing With Difficult People
Nonfiction, Family & Relationships, Relationships, Interpersonal Relationships, Business & Finance, Management & Leadership, Management, Human Resources & Personnel Management
| Author: | Roy Lilley | ISBN: | 9780749451752 |
| Publisher: | Kogan Page | Publication: | August 28, 2006 |
| Imprint: | Language: | English |
| Author: | Roy Lilley |
| ISBN: | 9780749451752 |
| Publisher: | Kogan Page |
| Publication: | August 28, 2006 |
| Imprint: | |
| Language: | English |
Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.
Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.
