Customers at Work
New Perspectives on Interactive Service Work
Business & Finance, Economics, International Economics, Management & Leadership, Management
| Author: | ISBN: | 9781137293251 | |
| Publisher: | Palgrave Macmillan UK | Publication: | July 25, 2013 |
| Imprint: | Palgrave Macmillan | Language: | English |
| Author: | |
| ISBN: | 9781137293251 |
| Publisher: | Palgrave Macmillan UK |
| Publication: | July 25, 2013 |
| Imprint: | Palgrave Macmillan |
| Language: | English |
Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.
Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.
